EngageFlow is the AI agent that makes the reminder call, chases the review visit, runs the recall list and asks for feedback before it becomes a review. Voice and WhatsApp. In your patient's language. Every single day.
No commitment · We call you back within the hour
A hospital doesn't lose a patient at the exit.
It loses them in the silence after.
Every hospital measures footfall. Almost none measure the people who never came back.
Each one is a conversation that should have happened and didn't. None of them appear on a P&L line called "loss".
The patient booked on Monday and forgot by Thursday. The slot empties at 11am and can't be resold at 11am. You already paid for that doctor's hour.
"Come back in seven days." They don't. Nobody notices — because nobody is watching the list of people who didn't arrive.
Advised a procedure, went home to discuss it with family, was never called again. This is the most expensive silence in the building, and most hospitals cannot even produce the list of who those patients were.
Unhappy patients rarely tell the hospital. They tell everyone else — permanently, in public, at the exact moment the next family is deciding.
EngageFlow doesn't replace your front desk. It does the work your front desk never has time to reach.
Confirmation at booking, a reminder the day before, a nudge on the morning — and a live call to anyone who didn't arrive, while the slot can still be refilled.
Review visits, post-discharge checks, undecided procedures. Each becomes a tracked conversation that ends in a booking, a reason, or an escalation to your team — not a note in a file nobody reopens.
Chronic care reviews, annual health checks, lapsed patients, vaccination and screening due dates. Contacted on schedule, automatically, instead of whenever someone remembers.
A short feedback conversation within 24 hours. Unhappy patients route straight to your team while you can still fix it. Happy patients get invited to say so publicly.
Every call and WhatsApp conversation is scored for sentiment automatically — frustration, hesitation, satisfaction. Trends surface by doctor, department and week, so a slipping experience shows up on your dashboard before it shows up as a review.
When a patient mentions cost, wait time, or a doctor elsewhere, EngageFlow flags it. Over time you get a running picture of where you're actually losing ground competitively — not just that you lost the patient.
Voice or WhatsApp, in Kannada, Hindi, Tamil, Telugu, Marathi, Bengali or English — whichever the patient answered in last time.
Illustrative conversation. EngageFlow escalates to your staff the moment a patient reports a symptom or asks anything clinical.
No new software for your staff to learn. Nothing to rip out.
Appointments, discharges, advised reviews and recall dates come from your existing HIS, or from a simple daily sheet if you'd rather start there.
Voice call or WhatsApp, in the patient's language, at hours you set. Consent-first, with opt-out honoured on every channel.
Bookings land in your calendar. Clinical questions, complaints and refusals route to the right person, with the full conversation attached.
We'll walk through your own numbers on the call.
The Patient Continuity Score™ is a free 12-question diagnostic for mid-size Indian hospitals. It tells you roughly how many patients pass through your hospital every month and are never contacted again — and what that silence costs you.
12 questions · 3 minutes · Free · No login
Straight answers. If something here worries you, it should — ask us about it on the call.
They find being forgotten more intrusive. EngageFlow identifies itself as your hospital's assistant, calls only within hours you set, and stops permanently the moment a patient asks it to. Every channel carries an opt-out. In practice, the calls patients dislike are the ones that sell them something; the calls they welcome are the ones that ask whether they're alright.
No. Your front desk handles the people standing in front of them. EngageFlow handles the people who aren't there — the ones nobody has time to call. If anything, it gives your front office fewer interruptions, because confirmations and reschedules stop arriving as inbound chaos.
No. EngageFlow reads the lists it needs from your existing system. Where an integration isn't practical, hospitals start with a daily export and move to a live connection later. We've never asked a hospital to replace a system to run this.
The agent does not give clinical advice. It captures what was said, ends the conversation warmly, and escalates immediately to the person you nominate, with the full transcript attached. Clinical judgement stays with your clinicians — always.
EngageFlow is built in line with India's DPDP Act 2023. Outreach is consent-first, contact preferences and opt-outs are honoured across every channel, and we can restrict processing and storage to your requirements. We'll walk your compliance or NABH lead through the specifics before you commit to anything.
The reminder and no-show zone moves first, usually within the first two or three weeks, because the feedback loop is short and the result is countable. Recall and follow-through take a cycle or two longer, because they depend on patients who are already overdue. We'll agree what we're measuring before we start.
EngageFlow is priced to your hospital's size and call volume, so we quote after a 15-minute conversation rather than publishing a number that would be wrong for most people. On that call we'll size it against what the silence is currently costing you — take the Patient Continuity Score first and we'll use your own figures.
Auriforce builds AI agents that take on the repetitive conversational work inside sales, operations and support — deployed for clinics, hotels and distribution businesses. We're based in London and Bengaluru, and our field sales product runs in production today at myforce.auriforce.com.
EngageFlow is the patient engagement member of that family. It's deliberately narrow: it does the conversations between visits, and it does them well.
Bring your OPD volume and your no-show rate. We'll show you what closing the silence is worth in your hospital, and you can decide from there.
Or take the Patient Continuity Score first — 3 minutes, free.